Terms and Conditions

MFR Coaching & Consulting LLC

Terms & Conditions

These Terms & Conditions (“T&Cs”) govern your enrollment in, and use of courses, digital materials, and online services provided through the MFRCC Community by MFR Coaching & Consulting LLC (“MFRCC,” “we,” or “us”).

Where a separate Coaching Agreement exists, it governs the professional coaching relationship between you and your coach. These T&Cs govern your use of the MFRCC Community Platform and its digital services.

By creating an account, enrolling in a course, or accessing any digital content through the MFRCC Community Platform, you agree to these T&Cs.

1. Purpose of These Terms

These T&Cs apply to your use of the MFRCC Community and its digital systems, including:

•       Course content, lessons, and learning materials

•       Digital resources, worksheets, and downloadable assets

•       Platform-based assessments, quizzes, and exercises

•       Community discussion features and messaging tools

•       Live and recorded session content (where applicable)

•       Certificates of completion (where applicable)

Where applicable, the coaching relationship itself — including roles, confidentiality, expectations, and boundaries — is governed by the Coaching Agreement.

2. Age Restrictions

Persons under the age of 18 should use the MFRCC Community Platform only with the supervision of an adult. Payment information must be provided by or with the permission of an adult.

3. Access to the MFRCC Community

You will receive access to the MFRCC Community and enrolled course content for the duration specified at the time of purchase. You agree to:

•       Maintain accurate account information

•       Use the platform only for your own personal course enrollment

•       Keep your login credentials secure and not share access with others

•       Notify MFRCC of any unauthorized access or security concerns

MFRCC may suspend or terminate your access if:

•       Your course enrollment or access period ends

•       You violate these T&Cs

•       Platform misuse is suspected

If you have reason to believe that your account credentials have been obtained by another person without your consent, you should contact us immediately at contact@mfrcoachconsult.com to suspend your account and cancel any unauthorized activity. Please be aware that access to course content can only be suspended from the point at which you notify us.

4. Digital Communications

By enrolling in the MFRCC Community, you consent to receive:

•       Course-related email communications and announcements

•       Platform notifications and progress updates

•       Automated reminders and completion prompts

•       Digital documents, materials, and resources

•       Electronic receipts, invoices, and session follow-ups

You understand:

•       Not all communication will occur through encrypted channels

•       MFRCC is not responsible for your email provider’s filters or delivery failures

 

5. Use of Materials & Intellectual Property

All course content and materials provided through the MFRCC Community Platform — including lessons, videos, worksheets, tools, frameworks, assessments, and downloadable assets — are the intellectual property of MFRCC or its licensors.

You are granted a limited, personal, non-transferable license to access and use these materials solely for your own learning and development during your enrollment period.

Without prior written permission from MFRCC, you may not:

•       Copy, reproduce, or duplicate any course content

•       Distribute or share materials with others

•       Modify or create derivative works

•       Use content for training, coaching, or facilitating others

•       Use materials for commercial or organizational purposes

•       Record, screenshot, or capture live session content without permission

•       Upload or share content outside the platform

 

6. Links to Other Websites

The MFRCC Community Platform may contain links to external websites or third-party resources. Unless expressly stated, these sites are not under the control of MFRCC or its affiliates. We assume no responsibility for the content of such websites and disclaim liability for any loss or damage arising from their use. The inclusion of a link to an external site does not imply any endorsement of that site or its content.

7. Confidentiality & Digital Data

Where a Coaching Agreement exists, confidentiality within the coaching relationship is governed by that agreement.

The MFRCC Community Platform may store:

•       Course progress and completion data

•       Assessment and quiz responses

•       Documents and files you upload

•       Community discussion posts and messages

•       Account and enrollment data

MFRCC uses reasonable administrative, technical, and physical safeguards to protect your digital information. We are not responsible for any information you share outside the platform.

If you are part of an employer-sponsored program, data privacy boundaries are governed by the master contract with the organization.

8. Privacy Policy

Use of the MFRCC Community Platform is also governed by our Privacy Policy, which is incorporated into these T&Cs by reference. The Privacy Policy explains how we collect, use, and protect your personal information in connection with your use of the platform. By agreeing to these T&Cs, you also acknowledge and accept our Privacy Policy. For questions about how your data is handled, please contact us at contact@mfrcoachconsult.com.

9. Payment and Refund Terms

Payment terms are governed by:

•       The organizational contract (employer-sponsored clients), or

•       The course package purchased through the MFRCC Community Platform (individual clients)

Platform-level T&Cs do not modify those commercial terms.

30-Day Money-Back Guarantee

MFRCC offers a 30-day money-back guarantee on course purchases. If you are not satisfied with your purchase, you may request a full refund within 30 days of your original purchase date by contacting us at contact@mfrcoachconsult.com with your purchase details.

The following conditions apply to all refund requests:

•       Refund requests must be submitted within 30 days of the original purchase date

•       You must not have completed more than 30% of the course content at the time of your request

•       Refunds are not available after the 30-day window has passed, regardless of course progress

•       Refunds apply to the course purchase price only and do not cover any applicable third-party transaction fees

•       MFRCC reserves the right to decline refund requests that do not meet these conditions

MFRCC is not responsible for:

•       Bank processing delays

•       Third-party payment provider issues

•       Credit card expirations

•       Chargebacks initiated by your card provider

Any billing disputes must be addressed through the appropriate contract (Coaching Agreement or organizational contract).

10. Technology Limitations

You understand that:

•       Technology may fail

•       Video and audio quality may vary

•       Platform access may be interrupted due to maintenance or outages

•       Third-party integrations may malfunction

MFRCC is not liable for:

•       Inability to access course content due to platform-side technology issues

•       Service interruptions caused by third parties

•       Lost progress or data caused by user error or third-party failures

•       Inability to access platform content due to user device limitations

 

11. Behavioral Expectations

The client agrees not to use the MFRCC Community or any associated services to:

•       Harass, abuse, or intimidate any instructor, staff member, or fellow community member

•       Use language or exhibit behavior that is racist, sexist, homophobic, transphobic, xenophobic, ableist, or otherwise discriminatory or demeaning

•       Share harmful, violent, or threatening content in community spaces

•       Upload malware or harmful code

•       Misuse platform features in ways unintended by MFRCC

•       Impersonate another user

•       Violate the confidentiality or privacy of others

MFRCC reserves the right to revoke platform access or terminate a course enrollment if discriminatory or abusive behavior occurs.

12. Limitation of Liability

To the fullest extent permitted by law:

•       MFRCC is not liable for indirect, incidental, special, or consequential damages arising from platform or course use.

•       MFRCC’s total liability for any claim related to the platform will not exceed the amount paid for the course or coaching services.

Nothing in these T&Cs limits liability for:

•       Fraud

•       Intentional misconduct

•       Violations not permitted to be waived by applicable law

 

13. Disclaimers

MFRCC does not guarantee:

•       Uninterrupted platform or course access

•       Error-free operation

•       That course materials will meet your individual expectations

•       Specific learning outcomes or results from course completion

Course content and digital tools are offered “as-is.” Results depend on individual effort, application, and circumstances. Where a Coaching Agreement exists, coaching relationship outcomes are governed by that agreement, not these T&Cs.

14. Termination of Access

Platform and course access ends when:

•       Your enrollment or access period expires

•       You violate these T&Cs

•       The sponsoring organization ends the program (employer-sponsored clients)

•       MFRCC terminates access for business or security reasons

If access is terminated for violation, MFRCC may deny reinstatement.

15. Severability

If any provision of these T&Cs is found to be unlawful, invalid, or otherwise unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these T&Cs. The remaining provisions shall continue in full force and effect. This clause applies only within jurisdictions where the particular provision is deemed illegal or unenforceable.

16. No Waiver

If MFRCC fails to enforce any right or remedy available under these T&Cs, this shall not be construed as a waiver of that right or remedy, nor shall it prevent MFRCC from enforcing that right or remedy on a future occasion.

17. Third Party Rights

Nothing in these T&Cs shall confer any rights or remedies upon any third party. The agreement created by these T&Cs is solely between MFRCC and you, the user. No third party shall have the right to enforce any term of this agreement.

18. Updates to These Terms

MFRCC may update these T&Cs at any time. Updated terms will be posted on the MFRCC Community Platform. Your continued use of the platform constitutes acceptance of the revised T&Cs.

19. Governing Law

These T&Cs are governed by the laws of the State of Washington, without regard to conflict-of-law rules.

20. Contact Information & Notices

For questions about these T&Cs, please contact us at: contact@mfrcoachconsult.com

All formal notices or communications to MFRCC must be sent by email to the address above. Notice will be deemed received on the same business day if sent during business hours, or on the next business day if sent outside of business hours or on a public holiday.

Last Updated: March 31, 2026


8. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site community.mfrcoachconsult.com without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at contact@mfrcoachconsult.com or call us in the following number: your_number.

9. Use of Communications Facilities

  • 9.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
  • 9.1.1 You must not use obscene or vulgar language;
  • 9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  • 9.1.3 You must not submit Content that is intended to promote or incite violence;
  • 9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
  • 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
  • 9.1.6 You must not impersonate other people, particularly employees and representatives of MFR Coaching & Consulting or Our affiliates; and
  • 9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
  • 9.2 You acknowledge that MFR Coaching & Consulting reserves the right to monitor any and all communications made to Us or using Our System.
  • 9.3 You acknowledge that MFR Coaching & Consulting may retain copies of any and all communications made to Us or using Our System.
  • 9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

10. Accounts

  • 10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:
  • 10.1.1 all information you submit is accurate and truthful;
  • 10.1.2 you have permission to submit Payment Information where permission may be required; and
  • 10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
  • 10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
  • 10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
  • 10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

11. Termination and Cancellation of Accounts

  • 11.1 Either MFR Coaching & Consulting or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
  • 11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.

12. Services, Pricing and Availability

  • 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from MFR Coaching & Consulting correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
  • 12.2 Where appropriate, you may be required to select the required Plan of Services.
  • 12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
  • 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
  • 12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

13. Orders and Provision of Services

  • 13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between MFR Coaching & Consulting and you.
  • 13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
  • 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
  • 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
  • 13.2.3 Relevant times and dates for the provision of the Services;
  • 13.2.4 User credentials and relevant information for accessing those services.
  • 13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
  • 13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
  • 13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
  • 13.6 MFR Coaching & Consulting shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
  • 13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
  • Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
  • 13.8 MFR Coaching & Consulting provides technical support via our online support forum and/or phone. MFR Coaching & Consulting makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.

14. Cancellation of Orders and Services

We want you to be completely satisfied with the Products or Services you order from MFR Coaching & Consulting. If you need to speak to us about your Order, then please contact customer care on [PHONE NUMBER], or by email at contact@mfrcoachconsult.com or write to us at our address (see section 1 above). You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.
  • 14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between MFR Coaching & Consulting and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: contact@mfrcoachconsult.com. Your right to cancel during the cooling off period is subject to the provisions of sub-Clause 14.2.
  • 14.2 As specified in sub-Clause 13.6, if the Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:
  • 14.2.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
  • 14.2.2 If you cancel the Services after provision has begun but is not yet complete you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform Us that you wish to cancel.
  • 14.3 Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.

15. Privacy

Use of the Website is also governed by Our Privacy Policy (community.mfrcoachconsult.com/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.

16. How We Use Your Personal Information (Data Protection)

  • 16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
  • 16.2 We may use your personal information to:
  • 16.2.1 Provide Our Services to you;
  • 16.2.2 Process your payment for the Services; and
  • 16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
  • 16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
  • 16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.

17. Disclaimers

  • 17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
  • 17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
  • 17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
  • 17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

18. Changes to the Facilities and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

19. Availability of the Website

  • 19.1 The Website is provided “as is” and on an “as available” basis. MFR Coaching & Consulting uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
  • 19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

20. Limitation of Liability

  • 20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
  • 20.2 Nothing in these Terms and Conditions excludes or restricts .
  • 20.3 Nothing in these Terms and Conditions excludes or restricts MFR Coaching & Consulting's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
  • 20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

21. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

23. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and MFR Coaching & Consulting.

24. Communications

  • 24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to contact@mfrcoachconsult.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
  • 24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.

25. Law and Jurisdiction

These Terms and Conditions and the relationship between you and MFR Coaching & Consulting shall be governed by and construed in accordance with the Law of England and Wales and MFR Coaching & Consulting and you agree to submit to the exclusive jurisdiction of [COUNTRY].

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