Terms and Conditions
Melanie F. Ryan Coaching and Consulting LLC
Terms & Conditions
These Terms & Conditions (“T&Cs”) govern your enrollment in, and use of courses, digital materials, and online services provided through the MFRCC Community which is a trade name of Melanie F. Ryan Coaching and Consulting LLC (“MFRCC,” “we,” or “us”).
Where a separate Coaching Agreement exists, it governs the professional coaching relationship between you and your coach. These T&Cs govern your use of the MFRCC Community Platform and its digital services.
By creating an account, enrolling in a course, or accessing any digital content through the MFRCC Community Platform, you agree to these T&Cs.
1. Purpose of These Terms
These T&Cs apply to your use of the MFRCC Community and its digital systems, including:
• Course content, lessons, and learning materials
• Digital resources, worksheets, and downloadable assets
• Platform-based assessments, quizzes, and exercises
• Community discussion features and messaging tools
• Live and recorded session content (where applicable)
• Certificates of completion (where applicable)
Where applicable, the coaching relationship itself including roles, confidentiality, expectations, and boundaries is governed by the Coaching Agreement.
2. Age Restrictions
Persons under the age of 18 should use the MFRCC Community Platform only with the supervision of an adult. Payment information must be provided by or with the permission of an adult.
3. Access to the MFRCC Community
You will receive access to the MFRCC Community and enrolled course content for the duration specified at the time of purchase. You agree to:
• Maintain accurate account information
• Use the platform only for your own personal course enrollment
• Keep your login credentials secure and not share access with others
• Notify MFRCC of any unauthorized access or security concerns
MFRCC may suspend or terminate your access if:
• Your course enrollment or access period ends
• You violate these T&Cs
• Platform misuse is suspected
If you have reason to believe that your account credentials have been obtained by another person without your consent, you should contact us immediately at contact@mfrcoachconsult.com to suspend your account and cancel any unauthorized activity. Please be aware that access to course content can only be suspended from the point at which you notify us.
4. Digital Communications
By enrolling in the MFRCC Community, you consent to receive:
• Course-related email communications and announcements
• Platform notifications and progress updates
• Automated reminders and completion prompts
• Digital documents, materials, and resources
• Electronic receipts, invoices, and session follow-ups
You understand:
• Not all communication will occur through encrypted channels
• MFRCC is not responsible for your email provider’s filters or delivery failures
5. Use of Materials & Intellectual Property
All course content and materials provided through the MFRCC Community Platform including lessons, videos, worksheets, tools, frameworks, assessments, and downloadable assets are the intellectual property of MFRCC or its licensors.
You are granted a limited, personal, non-transferable license to access and use these materials solely for your own learning and development during your enrollment period.
Without prior written permission from MFRCC, you may not:
• Copy, reproduce, or duplicate any course content
• Distribute or share materials with others
• Modify or create derivative works
• Use content for training, coaching, or facilitating others
• Use materials for commercial or organizational purposes
• Record, screenshot, or capture live session content without permission
• Upload or share content outside the platform
6. Links to Other Websites
The MFRCC Community Platform may contain links to external websites or third-party resources. Unless expressly stated, these sites are not under the control of MFRCC or its affiliates. We assume no responsibility for the content of such websites and disclaim liability for any loss or damage arising from their use. The inclusion of a link to an external site does not imply any endorsement of that site or its content.
7. Confidentiality & Digital Data
Where a Coaching Agreement exists, confidentiality within the coaching relationship is governed by that agreement.
The MFRCC Community Platform may store:
• Course progress and completion data
• Assessment and quiz responses
• Documents and files you upload
• Community discussion posts and messages
• Account and enrollment data
MFRCC uses reasonable administrative, technical, and physical safeguards to protect your digital information. We are not responsible for any information you share outside the platform.
If you are part of an employer-sponsored program, data privacy boundaries are governed by the master contract with the organization.
8. Privacy Policy
Use of the MFRCC Community Platform is also governed by our Privacy Policy, which is incorporated into these T&Cs by reference. The Privacy Policy explains how we collect, use, and protect your personal information in connection with your use of the platform. By agreeing to these T&Cs, you also acknowledge and accept our Privacy Policy. For questions about how your data is handled, please contact us at contact@mfrcoachconsult.com.
9. Payment and Refund Terms
Payment terms are governed by:
• The organizational contract (employer-sponsored clients), or
• The course package purchased through the MFRCC Community Platform (individual clients)
Platform-level T&Cs do not modify those commercial terms.
15-Day Money-Back Guarantee
MFRCC offers a 15-day money-back guarantee on course purchases. If you are not satisfied with your purchase, you may request a full refund within 15 days of your original purchase date by contacting us at contact@mfrcoachconsult.com with your purchase details.
The following conditions apply to all refund requests:
• Refund requests must be submitted within 15 days of the original purchase date
• You must not have completed more than 50% of the course content at the time of your request
• Refunds are not available after the 15-day window has passed, regardless of course progress
• Refunds apply to the course purchase price only and do not cover any applicable third-party transaction fees
• MFRCC reserves the right to decline refund requests that do not meet these conditions
MFRCC is not responsible for:
• Bank processing delays
• Third-party payment provider issues
• Credit card expirations
• Chargebacks initiated by your card provider
Any billing disputes must be addressed through the appropriate contract (Coaching Agreement or organizational contract).
10. Technology Limitations
You understand that:
• Technology may fail
• Video and audio quality may vary
• Platform access may be interrupted due to maintenance or outages
• Third-party integrations may malfunction
MFRCC is not liable for:
• Inability to access course content due to platform-side technology issues
• Service interruptions caused by third parties
• Lost progress or data caused by user error or third-party failures
• Inability to access platform content due to user device limitations
11. Behavioral Expectations
The client agrees not to use the MFRCC Community or any associated services to:
• Harass, abuse, or intimidate any instructor, staff member, or fellow community member
• Use language or exhibit behavior that is racist, sexist, homophobic, transphobic, xenophobic, ableist, or otherwise discriminatory or demeaning
• Share harmful, violent, or threatening content in community spaces
• Upload malware or harmful code
• Misuse platform features in ways unintended by MFRCC
• Impersonate another user
• Violate the confidentiality or privacy of others
MFRCC reserves the right to revoke platform access or terminate a course enrollment if discriminatory or abusive behavior occurs.
12. Limitation of Liability
To the fullest extent permitted by law:
• MFRCC is not liable for indirect, incidental, special, or consequential damages arising from platform or course of use.
• MFRCC’s total liability for any claim related to the platform will not exceed the amount paid for the course or coaching services.
Nothing in these T&Cs limits liability for:
• Fraud
• Intentional misconduct
• Violations not permitted to be waived by applicable law
13. Disclaimers
MFRCC does not guarantee:
• Uninterrupted platform or course access
• Error-free operation
• That course materials will meet your individual expectations
• Specific learning outcomes or results from course completion
Course content and digital tools are offered “as-is.” Results depend on individual effort, application, and circumstances. Where a Coaching Agreement exists, coaching relationship outcomes are governed by that agreement, not these T&Cs.
14. Termination of Access
Platform and course access ends when:
• Your enrollment or access period expires
• You violate these T&Cs
• The sponsoring organization ends the program (employer-sponsored clients)
• MFRCC terminates access for business or security reasons
If access is terminated for violation, MFRCC may deny reinstatement.
15. Severability
If any provision of these T&Cs is found to be unlawful, invalid, or otherwise unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these T&Cs. The remaining provisions shall continue in full force and effect. This clause applies only within jurisdictions where the particular provision is deemed illegal or unenforceable.
16. No Waiver
If MFRCC fails to enforce any right or remedy available under these T&Cs, this shall not be construed as a waiver of that right or remedy, nor shall it prevent MFRCC from enforcing that right or remedy on a future occasion.
17. Third Party Rights
Nothing in these T&Cs shall confer any rights or remedies upon any third party. The agreement created by these T&Cs is solely between MFRCC and you, the user. No third party have the right to enforce any term of this agreement.
18. Updates to These Terms
MFRCC may update these T&Cs at any time. Updated terms will be posted on the MFRCC Community Platform. Your continued use of the platform constitutes acceptance of the revised T&Cs.
19. Governing Law
These T&Cs are governed by the laws of the State of Washington, without regard to conflict-of-law rules.
20. Contact Information & Notices
For questions about these T&Cs, please contact us at: contact@mfrcoachconsult.com
All formal notices or communications to MFRCC must be sent by email to the address above. Notice will be deemed received on the same business day if sent during business hours, or on the next business day if sent outside of business hours or on a public holiday.
Last Updated: April 17, 2026
